I could explain it in my own words, but I found a definition that came out better
:
A service desk is a help desk that is equipped with the resources for resolving service requests and problem calls. It gives the customer service representative or end user the ability to efficiently diagnose, troubleshoot and correct technical-support problems.
At first it was nice to work with this since it is my first job and everything was very new, but now the novelty and excitement phase is over, it is becoming very boring and meaningless for me, especially because instead of working 5 days a week, 2 of them I have to go to a course that the company forces all the other people in the company with the position of young apprentice like me, but the problem is that these apprentices are from several different areas, and my area which is service desk, is the one that has the least to do with the content given by the course, which in short has to do with commerce and sales.
In short, I have to go do these 2 things during the week and I don't find any sense in it anymore, but I have to go on.